Indian Overseas Bank, a Government of India undertaking and a leading public sector bank headquartered in Chennai, has invited applications from retired bank officers for the engagement of Advisor – Customer Service on a contract basis. There is a single unreserved vacancy for the post, which is based at the bank's Central Office in Chennai. The role involves overseeing the bank's grievance redressal system, reviewing customer service quality, monitoring regulatory compliance and supporting training and customer experience initiatives, making it a senior advisory position suited to experienced former public sector bank officers.
IOB Advisor Recruitment 2026
Posted 07 Oct 2026Updated 07 Oct 2026IOB/HRDD/CONTRACT ENGT/01/2026-27
Total Vacancies
1
Last Date
09 Oct
Closed
Apply Mode
Online
Contract
Status
Application Closed
Recruitment status
Applications closed on 09 Oct 2026
- Notification28 Sept
- Applications Open29 Sept
- Applications Closed09 Oct
About IOB Advisor Recruitment 2026
Job Overview
- Organization
- Indian Overseas Bank
- Advertisement No.
- IOB/HRDD/CONTRACT ENGT/01/2026-27
- Post Name
- Advisor – Customer Service
- Job Location
- Chennai, Tamil Nadu
- Who Can Apply
- Candidates from anywhere in India
- Job Type
- Contract
- Age Limit
- Up to 65 years
- Gender
- All
- Nationality
- Indian
- Experience
- Minimum 20 years of experience in Public Sector Banks, with wide exposure in the Customer Service function at Central Office / Head Office or Regional Office / Zonal Office
- Credentials Required
- Officer should have retired from a Public Sector Bank in the rank of Scale IV (Chief Manager)
- Pay Scale
- Rs. 50,000 per month (relevant TDS will be deducted)
- Tenure
- 3 years, subject to annual performance review
- Notice Period
- One month notice on either side or salary and allowances in lieu thereof
Vacancy Breakdown
Advisor – Customer Service
1
UR 1
| Post Name | UR | Total |
|---|---|---|
| Advisor – Customer Service | 1 | 1 |
Eligibility Details
Advisor – Customer Service - Qualification and Experience
Graduation/Post-Graduation. Candidates with minimum 20 years of experience in PSBs. He / She should have up-to-date knowledge of changes & guidelines in banking sector specific to PSBs. Should have wide exposure in Customer Service Function either at Central Office/ Head Office or Regional Office/ Zonal Office.
| Post | Qualification |
|---|---|
| Advisor – Customer Service - Qualification and Experience | Graduation/Post-Graduation. Candidates with minimum 20 years of experience in PSBs. He / She should have up-to-date knowledge of changes & guidelines in banking sector specific to PSBs. Should have wide exposure in Customer Service Function either at Central Office/ Head Office or Regional Office/ Zonal Office. |
Age Limit
Maximum age below 65 years as on 01.09.2026
Application Fee
All Eligible Candidates
Rs. 1000 (inclusive of GST)
Selection Process
- 1Personal Interview
Carries an aggregate of 100 marks on subject knowledge, communication skills and presentation and attitude; final selection is made on the marks obtained in the interview and according to merit ranking.
Salary Structure
Rs. 50,000 per month (relevant TDS will be deducted)
How to Apply
- 1Go to the bank's website, open the Careers page and click the link for Engagement of Advisor – Customer Service on Contract Basis
- 2Click the Apply Online link and register online by clicking Click here to Register Online to get a registration number and password
- 3Click Click here to Apply Online and enter all required details in the online application form
- 4Upload a scanned photograph and signature as per the specifications in Annexure I
- 5Verify the filled details using the RECHECK or PREVIEW button and submit the form
- 6Upload the required documents in PDF format, each less than 200KB, through the Upload Relevant Documents menu
- 7Pay the non-refundable intimation charge of Rs. 1000 through debit card, credit card or internet banking
- 8Print the system-generated application form and save it for future reference
Documents to Carry / Upload
•Birth Certificate / SSC Certificate for proof of date of birth
•Final Degree Certificate for Graduation / Post-Graduation / CAIIB or other professional courses
•Work Experience Certificate with relieving or retirement letter
•No objection certificate from the bank wherever applicable
•Printout of the online application form with online payment e-receipt
Important Details
- Only officers who have retired from Public Sector Banks in the normal course or on superannuation, including VRS, may apply; officers who retired under CRS or any punishment are not eligible, and no case should be pending against the officer at the time of application or during empanelment.
- The officer should have retired in the rank of Scale IV (Chief Manager).
- The engagement is for 3 years with annual performance review and can be terminated by one month's notice on either side or salary and allowances in lieu thereof.
- The appointment is on contract and does not constitute an offer of regular employment in the bank
- PF, gratuity and pension do not apply.
- Apart from the contract amount, no other allowance, payment, benefit or facility is payable, except travelling and halting allowance at par with Officers in SMG Scale IV for outstation duty travel.
- Candidates uploading more than one application will be treated as ineligible, and canvassing in any form is a disqualification.
Nature of Work
- Review and oversee the grievance redressal system, recommend improvements to reduce complaints and turnaround time, review quality of customer service and ensure timebound disposals
- Ensure and monitor regulatory compliance
- Assist in compliance with requirements like EASE / NextGen CPGRAMS / INGRAMS
- Assist in functioning of the customer experience center of excellence (CxCoE) and feedback mechanism
- Review customer service policies, update grievance handling SOPs, training and capacity building
- Conduct workshops for branch staff and train grievance officers and call center personnel
- Assist in quality replies to Banking Ombudsman complaints
- Handle high-value and sensitive complaints and regulatory authorities
- Carry out new initiatives under EASE AI implementation and feedback analytics
- Undertake and prepare root cause analysis reports and ensure timely implementation of Next Gen CPGRAM
Leave
12 casual leave per year at the rate of 1 CL for every month of service. Privilege Leave is computed at one day for 11 days of service on duty, and no PL can be availed before completion of 6 months of service. If the officer leaves during the contract, the bank may adjust unavailed PL not exceeding 15 days per year against the notice period. There is no provision for leave encashment.
Working Hours and Place of Posting
The appointed candidate shall report at the bank at the commencement of working hours on all working days. Working hours are the usual hours applicable on all days except Sundays and holidays declared under the N.I. Act. Place of posting is Central Office, Chennai.
Photograph and Signature Specifications
Photograph must be a recent passport style colour picture against a light-coloured, preferably white, background, 200 x 230 pixels preferred and not more than 50KB. Signature must be on white paper with black ink pen, 140 x 60 pixels preferred and not more than 20KB. Scanned images must be JPG or JPEG at a minimum of 200 dpi in true colour. Documents must be uploaded in PDF format with each file less than 200KB.
Frequently Asked Questions
Can officers who retired under VRS apply?
Yes. Officers who retired from Public Sector Banks in the normal course or on superannuation, including VRS, are eligible. Those who retired under CRS or any punishment cannot apply.
Can a candidate submit more than one application?
No. Candidates who upload more than one application for any reason will be treated as ineligible.
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